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What is this Privacy Policy for?

This privacy policy is for the website https://robsonkay.co.uk and served by Robson Kay Associates Limited (Robson Kay) and governs the privacy of its users who choose to use it. The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

GDPR Statement

Robson Kay has built its business on customer trust and places a high importance on information security within our company. The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) is a privacy and data protection regulation in the European Union (EU) became enforceable from May 25th 2018 and requires no enabling legislation so automatically becomes binding and applicable on that date. The GDPR imposes new obligations on organisations that control or process relevant personal data and introduces new rights and protections for EU data subjects. The GDPR applies to data processing carried out by organisations operating within the EU. Robson Kay will comply with the GDPR as a processor and controller of data. We are working with our suppliers and partner organisations to ensure they can also meet these obligations. As we work towards best practice and compliance, and our efforts are concentrated in these key areas:

• Website Data Collection & Consent, Privacy Policy: we will only collect and use customer data in accordance with our GDPR obligations.
• Training & Awareness: we will undertake training across the company on the GDPR and its impact on the new policies, procedures, and responsibilities of staff & stakeholders.
• Supplier & Partner relationships: where relevant and related, we will be using all reasonable endeavours to ensure that our third party and suppliers are complying with the GDPR.
• Technology: we will be reviewing our technology platforms to analyse their operation, security, compliance to ensure that they meet the standards we have laid down and identify any gaps and risks.

Robson Kay is totally committed to GDPR compliance.

Your Seven Data Protection Rights

• Right to be informed: You have the right to be told how personal data will be used.
• Right of Access: You can request a copy of the personal data an organization holds about you.
• Right to Rectification: You have the right to have any inaccurate or incomplete personal data corrected.
• Right to Erasure: Also known as the "right to be forgotten," this allows you to request the deletion of your personal data under certain circumstances.
• Right to Restrict Processing: You can request that the processing of your personal data be restricted, for example, if you beleive the data is inaccurate.
• Right to Data Portability: You can request to receive your personal data in a usuable format to transfer it to another service or system
• Right to Object: You have the right to object to your data being processed for certain purposes, such as direct marketing or for reasons of legitimate interest.

What personal information does Robson Kay ask for?

For website visitors that subscribe to our mailing list we will securely store your email address and email preferences and only use this information to email you: upcoming auction/tender information, asset sales and business sales. We may also email you business news and marketing messages that we think you will find useful. You can unsubscribe from the mailing list at any time and your email address is removed from our records.

During the contact enquiry process we may ask for your name, postal address, e-mail address, contact telephone number.

How does Robson Kay use your information?

• We may use some or all this information to contact you regarding your enquiry, or inform you of any of our services that we think you may be interested in.
• We may also use your IP (Internet Protocol) address to diagnose problems with our website server and administer the site - monitoring visitor traffic patterns and site usage to help us develop and improve Robson Kay’s website further.

How does Robson Kay protect customer information?

All the information you give us is protected by a secure server. The secure server software SSL (Secure Socket Layers) encrypts all information you enter before it is sent to us. We also have a Firewall (security software) in place to protect our internal information from the Internet.

Will Robson Kay disclose any of this personal information to third parties?

We will never pass on your details to other companies for marketing purposes. If we are required to disclose any personal information by any applicable law, regulation, or legal process we will only disclose the minimum information required.

Will Robson Kay use the information I give for direct marketing?

Robson Kay will only use your information for direct marketing activities for services that we think you may be interested in if you have given us your permission for us to do so. If you do not want any contact with us, apart from that which is necessary for us to give you our normal level of service, then you can unsubscribe at any time.

The Robson Kay Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.

Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information [ https://www.google.com/privacy.html ].

Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Access to your Personal Information

You have the right to request a copy of the personal information that Robson Kay Associates Ltd. holds about you and to have any inaccuracies corrected. Please address requests to: Robson Kay Associates Limited, Robson Kay House, Tilson Road, Manchester, M23 9GF.

Contact Details

Should you have any further questions please write to: Robson Kay Associates Limited, Robson Kay House, Tilson Road, Manchester, M23 9GF, or email us at enquiries@robsonkay.co.uk.

ICO Reference: ZA159377

Do you need assistance accessing something on Robson Kay’s website?

Call support on 0161 998 8111 or email us at enquiries@robsonkay.co.uk.

Accessibility Policy Statement

Robson Kay Limited is committed to website accessibility. It is our policy to ensure that everyone, including persons with disabilities, has full and equal access to our website content and digital media.

Actions

To ensure accessibility, we have taken the following actions:-

• We have adopted a web accessibility policy
• We have initiated staff training on web accessibility.
• We conduct a quarterly audit on our website and digital content.
• We are evolving our website and digital content to meet evolving accessibility guidelines.

Standards

To make our digital content accessible, Robson Kay endeavours to conform to the following accessibility standard: Web Content Accessibility Guidelines (WCAG) 2.1.

Audits

As part of our policy, Robson Kay is committed to maintaining accessibility. We conduct a quarterly web accessibility audit to ensure our digital content and website stays up to date with the latest standards and best practices in accessibility.

Feedback

Robson Kay is committed to accessibility and we are always seeking to improve. If you know of a way we can improve, we’d love to hear more. You can email us at enquiries@robsonkay.co.uk.

INTRODUCTION

This policy applies to all persons working for Robson Kay Associates Limited or on our behalf in any capacity, including employees at all levels, directors, officers, agency workers, seconded workers, agents, contractors and suppliers.

Robson Kay strictly prohibits the use of modern slavery and human trafficking in all our operations and supply chain. We have and will continue to be committed to implementing systems and controls aimed at ensuring that modern slavery is not taking place anywhere within our organisation or in any of our supply chains. We expect that our suppliers will hold their own suppliers to the same high standards.

COMMITMENTS

Modern Slavery and Human Trafficking

Modern slavery is a term used to encompass slavery, servitude, forced and compulsory labour, bonded and child labour and human trafficking. Human trafficking is where a person arranges or facilitates the travel of another person with a view to that person being exploited. Modern slavery is a crime and a violation of fundamental human rights.

Commitments

Robson Kay is a company that expects everyone working with us or on our behalf to support and uphold the following measures to safeguard against modern slavery:

• We have a zero-tolerance approach to modern slavery in our organisation and our supply chains.
• The prevention, detection and reporting of modern slavery in any part of our organisation or supply chain is the responsibility of all those working for us or on our behalf. Workers must not engage in, facilitate or fail to report any activity that might lead to, or suggest, a breach of this policy.
• We are committed to engaging with our stakeholders and suppliers to address the risk of modern slavery in our operations and supply chain.
• We take a risk-based approach to our contracting processes and keep them under review. We assess whether the circumstances warrant the inclusion of specific prohibitions against the use of modern slavery and trafficked labour in our contracts with third parties. Using our risk-based approach we will also assess the merits of writing to suppliers requiring them to comply with our policy, which sets out the minimum standards required to combat modern slavery and trafficking.
• Consistent with our risk-based approach we may require:
• Employment and recruitment agencies and other third parties supplying workers to our organisation to confirm their compliance with our policy
• Suppliers engaging workers through a third party to obtain that third parties’ agreement to adhere to the policy
• As part of our ongoing risk assessment and due diligence processes we will consider whether circumstances warrant us carrying out audits of suppliers for their compliance with this policy.
• If we find that other individuals or organisations working on our behalf have breached this policy we will ensure that we take appropriate action. This may range from considering the possibility of breaches being remediated and whether that might represent the best outcome for those individuals impacted by the breach to terminating such relationships.